Terms and Conditions

(the small print…)

Booking

Please contact us using the booking form or via direct email, info@hkgreeters.com. Or, scroll down for instant bookings using our online booking platform.

Bookings are subject to availability and we operate on a first-come first-serve basis.

Children 16 years and under are free at the time of booking, when accompanied by an adult. If alone, they will be treated as a paying adult.

Payment

Credit card payment via PayPal in Hong Kong Dollars $

  • A PayPal account is not necessary in order to book your tour –PayPal invoicing provides a secure platform for transactions using credit and debit cards

Credit card payment via Payoneer in US Dollars $

  • we will send you a secure link for processing the tour payment in USD.

For large group bookings we consider partial payment / deposit options.

Payment needs to be settled seven days in advance to confirm the booking (you may cancel up to this point as well without cancellation fees).

Transportation

Public transportation – we highly recommend you obtain the Octopus travelcards for getting around. These can be used on all ferries, buses, trains and trams which you will be using on a private walking tour. They cost HK $150 per adult ($50 deposit) and can be purchased in Hong Kong currency from and train station. We can help you with this when we meet.

Private transportation – we can offer private car tours in luxury vehicles (up to 7 passengers without luggage) all over Hong Kong, including the restricted areas in Lantau for the Big Buddha. Please visit our Car Tours page for pricing and details. All tolls and parking fees are included in the tour fee.

Food and Drink (additional costs)

All personal food and drink costs on the tour are the responsibility of the guest, however, these costs are very affordable in Hong Kong, typically HK $100-150 per person and we can guarantee you the tastiest in Chinese cuisine!

Any other costs such as entrance fees, or transport costs not covered by Octopus card (such as sampan rides, park entrance fees etc) are at the guest’s own expense.

Cancellation by the guest

We kindly request that you let us know if you are no longer able to make the tour as soon as you possibly can. We do understand that unforeseen circumstances do arise.

You may cancel, in writing, up to 7 days before the tour commencement date and time and your payment will be refunded in full via your original payment method.

If the tour in cancelled within 3-6 days of the tour, 75% of your tour fee will be refunded.

If the tour is cancelled within 24-48 hours of the tour start time, 50% of your tour fee will be refunded.

If the tour is cancelled with less than 24 hours notice, or you do not show up for the tour, no refund will be issued.

NB: Travel insurance is highly recommended

Cancellation by Hong Kong Greeters

In the event of Typhoon Signal 8, 9 or 10, or a Red or Black Rain storm the tour will automatically be cancelled due to safety of our guests. All tour fees will be refunded.

Hong Kong Greeters can cancel at any time and your fee will be refunded. In the unlikely event that we need to cancel the tour with your arranged guide, all endeavours will be made to make alternative arrangements for the tour to go ahead with an alternative guide, if this is your preference.

Itinerary and personal fitness

We will suggest what we think you may like best based on your interests for your customised tour. There is a list supplied on the booking form, but also have a look at our News Blog sections to give you some ideas as well. We are always very flexible, before and during the tour – we want you to get the most from Hong Kong!

For walking tours, you and your party must have a moderate level of fitness to be able to join. Hong Kong is hilly and very hot in the summer. If you are unsure, please discuss with us directly. We do have Car Tour options available.

Disclaimer & Agreement to Terms

All “Greeters” have been trained by the Tourism Industry Council (TIC) of Hong Kong and are licensed to carry out tours in Hong Kong.

We are NOT part of the Global Greeters Network.

Our website is kept up-to-date errors, omissions and exceptions notwithstanding.

We accept no liability for misinterpretations or the misunderstanding of the information provided.

We reserve the right to take photographs or film footage during the tour. Consent is implied unless stated in writing – we will not share anything you expressly tell us not to.

Please note all tours are undertaken at your own risk. We accept no liability or obligation in the event of illness, injury, death or loss or damage to personal property.

Payment constitutes agreement to all our terms and conditions.

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